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Student Troubleshooting Guide
Trouble with MyBama site?
For all Login problems please contact the University of Alabama Help Desk at 205-348-4357 or email alcoholedu@cchs.ua.edu.
Trouble with the AlcoholEdu Site?
For 24/7 Online Technical Support, click on the Help button located in the upper right hand corner of every screen in the AlcoholEdu course. Select the "Request Support Tab" for more contact options.
Need to Retake the Exam?
Go to www.mybama.ua.edu and sign on with your user name and password. Select the campus life tab and click on the AlcoholEdu link to access the course. This will take you to My AlcoholEdu. From the course results box in the upper left corner, click “exam retake required”.
Trouble Viewing the Course Media?
(images loading, can't move past a section)
1. Select "Audio Only" for the Media Option on the MEDIA SETTINGS page (Media Settings link is in the upper right hand corner of the AlcoholEdu screen).
2. Do not play music or run video clips on your computer (CD, MP3s, other websites, etc.) while viewing the course.
3. Try another browser. We support Internet Explorer and Firefox.
4. Do not have any other programs or applications running on your computer while viewing the course (including applications such as Instant Messenger, or music file sharing - Kazaa, Audiogalaxy, etc).
5. Log in at a campus lab or library as opposed to your residence hall for a faster Internet connection.
6. Access the course at a different time of day (during non-peak hours, i.e. morning).
7. Do not use your wireless connection. Connect directly to the Internet for a faster Internet
connection.
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